E-Commerce Manager

Our Assistant General  Manager will be responsible in ensuring smooth day-to-day operations of our online store and marketing initiatives, especially when our senior manager is unavailable. He / She will be working closely with the Assistant Manager and gradually take the lead in managing key business functions.

Website & Backend Management

· Oversee daily operations of the Shopify e-commerce platform

· Perform product uploads, price updates, stock checks, and site maintenance

· Ensure website content (product descriptions, banners, homepage) is accurate and up to date

· Troubleshoot technical issues or coordinate with developers when necessary

Operational Management

· Process and monitor orders, returns, and customer inquiries

· Coordinate with fulfillment or logistics partners to ensure timely delivery

· Maintain accurate inventory records and ensure product availability

· Generate reports on sales, site performance, and order trends

Marketing & Promotions

· Assist in planning and executing digital marketing campaigns, promotions, and seasonal sales

· Coordinate email marketing, social media promotions, and discount codes

· Monitor campaign results and provide recommendations for improvement

· Keep up with e-commerce trends and competitors

Assistant & Leadership Support

· Work closely with Assistant Manager (Stephen) to learn all aspects of the business

· Take initiative to manage the store independently during absences or downtime

· Provide regular updates to leadership and suggest process improvements

M i n i m u m   Q u a l i f i c a t i o n

Functional Competencies

· Excellent communication skills in English (written and spoken)

· Ability to work independently and take ownership of assigned responsibilities

· Highly organized, detail-oriented, and able to multitask effectively

· Tech-savvy, with the ability to troubleshoot basic platform issues

· Strong knowledge of back-end operations, product uploads, inventory, and fulfillment workflows

· Familiarity with digital marketing, email campaigns, and promotions

Education and Work Background

· Bachelor’s degree in business, Marketing, E-commerce, or related field.

· Minimum of 2–3 years of experience in an e-commerce or digital operations role

· Experience with tools like Shopify, Google Analytics, email marketing platforms (e.g., Klaviyo or Mailchimp) is a plus