UstarPay
岗位职责:
负责日常用户咨询与问题处理,覆盖在线客服、工单、邮件等渠道
跟进复杂问题、客诉及异常案例,并推动内部协作解决
整理高频问题与用户反馈,持续优化服务流程和回复话术,持续提升服务效率与用户满意度
搭建并完善客服 SOP、知识库及服务规范
协助统计客服相关数据,输出问题总结与优化建议
根据业务发展逐步组建客服团队,并负责后续团队管理工作
岗位要求:
3 年及以上客服相关经验,有Web3、支付、金融类行业经验优先
能兼顾一线客服执行与流程搭建,有一定的 owner 意识
具备良好的沟通协调能力和服务意识,能独立处理复杂问题与用户投诉
责任心强,执行力强,能适应创业团队和快速变化的工作节奏
具备基础的数据整理与问题分析能力
能与海外客户进行线上文字沟通
J Z
HR经理UstarPay
Active within seven days
Chengdu, Sichuan, China

Posted on 17 April 2026
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