Korean Speaking – Customer Service Representative

NOTE: Malaysian with TOPIK 6 or 5 Certification

Location: Cyberjaya, Malaysia

Salary: RM 8,500 + RM300 (KPI)

Project: Collections – Travel Project

Language: Korean + English (B2)

Joining Date: 11th May 2026

Work Hour: 5 days work and 2 days off, Rotational Shift

Headcounts: 2

Education: Bachelor Degree

Jobscope: Handle Voice Operation and also chats and email, minimum of 6 month BPO Customer service experience.

Job Summary

We are hiring a Korean Speaking Customer Service Representative to support a Travel Project with a focus on collections and payment follow-ups. This role is for someone who can communicate clearly.

If you are good with people this one’s for you.

Responsibilities

• Handle inbound and outbound customer interactions in Korean (calls, emails, chats).
• Resolve disputes and complaints professionally while maintaining customer trust.
• Update customer records, payment statuses, and case notes accurately in the system.
• Work closely with internal teams to resolve escalations and complex cases.
• Ensure full compliance with company policies and data protection standards.

Requirements

• Good working knowledge of Korean & English (written and spoken).
• Experience in customer service, collections, travel support is a strong advantage.
• Strong communication skills — polite but firm when needed.
• Comfortable discussing payments, delays, and resolutions.
• Basic computer skills and ability to work with CRM/tools.
• Ability to handle pressure and maintain professionalism at all times.

Benefits

• 19 Annual Leave
• Career Progression
• AIA Insurance Coverage
• Salary Increment every year