Cloud SaaS Support

• Manage complex data conversions from multiple legacy systems into cloud MSSQL Databases
• Supporting customers with troubleshooting of technically complex issues
• Log, monitor and manage customers’ incidents, requests and tasks to ensure that Service Level Agreement targets are met
• Determine the nature of incidents, requests and tasks, and delegate, prioritize, and allocate to the relevant support team if unable to resolve
• Provide 'Incident Ownership' from point of logging to resolution
• Providing support for software installation and configuration
• Diagnose, document and communicate complex product bugs and feature requests

Requirements

• Manage complex data conversions from multiple legacy systems into cloud MSSQL databases
• Troubleshoot and resolve technically complex customer issues
• Log, monitor, and manage customer incidents, requests, and tasks to meet SLA targets
• Determine the nature of incidents, requests, and tasks, delegating and prioritizing as needed
• Own incidents from logging to resolution
• Support software installation and configuration
• Diagnose, document, and communicate complex product bugs and feature requests