• Provide timely and accurate information to customers regarding products and services.
• Assist customers in resolving issues and complaints with professionalism and empathy.
• Maintain a positive relationship with customers and ensure their satisfaction.
• Document customer interactions and transactions accurately in the system.
• Collaborate with other departments to improve customer experience and satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: Fresh Graduate or 0–2 years of experience in customer service
• Skills and Competencies: Proficient in the English language
• Skills and Competencies: Strong interpersonal and communication skills
• Skills and Competencies: Demonstrated customer service orientation
• Qualities and Traits: Strong work ethic and ability to work in a team
• Skills and Competencies: Basic technical skills with software applications