The Branch Customer Service Representative’s role operates in a variety of capacities concerning customer related issues from the field office level.

Duties and Responsibilities:

• Handles all assigned customer-related inbound calls, sms, and emails. This will include but not limited to the following: Loan balance inquiry, loan prospect inquiry, collection-related issues, requests for loan adjustments and payment arrangement.
• Corresponds to customer complaints and forward to concerned departments for resolution.
• Handles tele-sales functions that would include doing outbound calls to offer for repeat sales and loan applications.
• Endorsement of closed accounts to loan operations for proper turn-over of customer’s documents.

Qualifications:

• Candidate must have Bachelor's/College Degree in Business Studies/Administration/Management, Finance/Accountancy/Banking, Marketing, Others or equivalent.
• With 1-4 years of working experience in Customer Service or equivalent.
• Willing to work in Makati.